From Chaos to Clarity in Complex Delivery

When Vocus Group—parent company to Dodo, iPrimus, and M2—faced the challenge of delivering large-scale, high-risk projects under pressure, we assisted by bringing structure and execution clarity.

We stepped in at a time when complexity was slowing momentum. Systems were siloed. Teams were stretched. Budgets were tight. With operational responsibility for over 350 people across Australia and the Philippines, we led a full transformation of their product development, delivery, and operations engine.

What We Did:
• Applied rigorous project and portfolio management across an $80M operational budget.
• Introduced cutting-edge service delivery (FTTC), setting a national benchmark and cutting install time by 50%.
• Digitally transformed CX channels—reducing weekly inbound calls from 8,000 to just 700.
• Optimised internal capacity, delivering $10M in annual cost savings without customer impact.
• Reengineered billing and reconciliation workflows—unlocking $15M in additional revenue.
• Streamlined logistics and outsourced warehousing—saving $3.5M per year.
• Delivered a full product roadmap realignment to reposition legacy brands for growth (+20% sales).
• Secured and deployed $13M in next-gen hardware to support a 180K+ service footprint.

The Outcome
✔️ 200+ projects delivered
✔️ 95%+ client satisfaction
✔️ Millions saved. Revenue unlocked. Delivery accelerated.

This is what we do at CFRT—embed, realign, and deliver. We simplify the complex so our clients can scale without the cluster.